Exchange Policy

💌 Can I return something if I change my mind?

We totally get it — sometimes the fit, feel, or vibe just isn’t right. While we don’t offer refunds, we do offer a one-time exchange per order to help you get something that suits you better. 💫

Here’s the deal:

• Items must be deadstock, unwashed, and unworn

• Try-ons are absolutely okay — that’s what mirrors are for 😉

• If the item has been washed, no problem! Just let us know. It won’t affect your exchange eligibility, but it helps us understand how the item’s been handled.

📦 The buyer is responsible for return shipping, and once we receive and check your item, we’ll send your exchange out with care.

🔁 How do I exchange an item?

Just email us at support@hopefactoryshop.com with your order number and what you’d like to exchange it for. We’ll guide you through it — quick, easy, and kind.

Please keep in mind:

• One exchange per order

• Items must be returned in clean, wearable condition

• Return shipping is on you, but we’ll handle everything else from there

• Exchanges are processed once we receive and inspect the original item

🚫 Do you offer refunds?

We’re a no-refund shop, and here’s why: Many of our pieces are limited, vintage, or carefully curated deadstock. It helps us maintain sustainable practices and keep things fair for all our customers. But we always want you to be happy — which is why we offer that one-time exchange option when needed. 💛

💳 What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure online payment options. Our checkout is quick, safe, and encrypted.

🎨 Design & Content Rights

All images, product designs, logos, and written content on HopeFactoryShop.com are the exclusive property of Hope Factory or the original designers/brands featured. Please respect the creativity and time that go into each piece and layout — reproduction or use without permission is not cool (and not allowed).