Privacy Policy

At Hope Factory, your privacy matters. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By visiting or purchasing from HopeFactoryShop.com, you agree to the practices described below.

📦 What We Collect

We collect only the information needed to process your order and provide a great experience, such as:

Name, shipping & billing address
Email address
Payment details (processed securely via third-party providers — we never see your full credit card info)
Order history & preferences
Optional communication preferences (like email newsletters)
Device and browser data (via cookies and analytics)

🧁 How We Use Your Info

We use your information to:

Fulfill and ship your orders
Contact you about your purchase if needed
Send order confirmations and updates
Offer support if something goes wrong
Send you occasional updates or promos (if you opt in)
Improve our site and services through anonymized analytics

We do not sell or rent your personal info — ever.

🔐 Data Security

We take your privacy seriously and use industry-standard protections to secure your data. Payments are processed via trusted providers like Shopify Payments, Stripe, or PayPal, depending on your checkout method.

🍪 Cookies & Analytics

We use cookies and tools like Google Analytics to understand how people use our site and to improve the experience. These tools may collect device type, browser, location (approximate), and time spent on the site — but they do notpersonally identify you.

You can adjust cookie settings in your browser at any time.

📬 Emails & Marketing

You’ll only receive marketing emails if you explicitly opt in. You can unsubscribe anytime with one click at the bottom of any email — no hard feelings. ❤️

👀 Your Rights

Depending on where you live, you may have the right to:

Access the personal info we have about you
Request corrections or updates
Ask us to delete your data
Withdraw consent for marketing at any time

To make any of these requests, email us at: support@hopefactoryshop.com

🧾 Third-Party Services

We work with secure third-party platforms to fulfill orders, process payments, send emails, and track analytics. These providers only use your information as needed to perform their specific services on our behalf and in compliance with their own privacy policies.